Contact Us

This page explains how to reach the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go instead when your issue needs an operator, a regulator or a support charity rather than a review site. We publish research about Curaçao casinos not on GamStop and other offshore operators accepting British customers — we do not run any of them, hold your funds or have access to your account.

What to send us, and what we can do with it

We read everything that arrives. The most useful messages fall into a few categories:

• Corrections — a bonus percentage, wagering multiple, minimum deposit or payment method that no longer matches what the casino publishes. Include a screenshot or the exact page you saw it on and we will re-verify.
• Experience reports — delayed withdrawals, source-of-funds requests that went nowhere, bonus terms applied differently to how they were advertised. We cannot arbitrate, but patterns across several readers change how we rank a site.
• Questions about terms — if a wagering requirement, maximum bonus bet or cashout cap reads ambiguously, ask and we will explain how that clause normally works in practice.
• Operator and commercial enquiries — listing requests, affiliate contacts and press. These go to the same inbox and get the same scrutiny as anything else.

What we cannot do: release a withheld balance, override a KYC decision, reopen a closed account, cancel a GamStop registration or intervene in a dispute on your behalf. Nobody outside the operator and its licensing body can do those things.

Where commercial relationships sit

Non Gamstop Casinos earns commission when a reader opens an account through one of our links. That funds the research. It does not buy a position, a rating or a soft write-up, and we have kept limitations in every review on the site. If you think a listing reads like an advert rather than an assessment, that is a legitimate complaint to send us — see our editorial background and independence policy for how the arrangement is structured.

Sites readers ask about most

Most contact messages concern a handful of the operators on our non GamStop casino comparison. Short notes on the three we hear about most, so you can check the obvious answers before writing in.

Betmica — the headline number generates the most questions

Betmica sits top of our list on editorial rating (10.0), largely because its range across slots, live dealer tables and sports markets is broader than most Curaçao-licensed sites of its size. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, and that is where the questions start: a match percentage that large is spread across multiple deposits in almost every case, carries a wagering requirement on bonus and often on deposit too, and caps what you can withdraw from the bonus portion. Read the promotional terms in full before depositing rather than the banner. The limitation worth stating plainly: a headline figure this size is not realistically achievable for a casual depositor, and the free spins usually restrict you to nominated slots at a fixed stake.

Kikibet — GBP handling and payment queries

Kikibet (9.9) advertises 350% up to £5,555 and 300 free spins. It appears here because it quotes in pounds rather than converting from euros at the cashier, which removes one layer of cost for British readers. The recurring contact theme is payment availability — offshore sites change providers frequently, so the debit card, e-wallet or crypto route you used last month may not appear this month. Check the cashier when logged in rather than the marketing page. Limitation: free-spin winnings on offers of this shape are commonly capped separately from the deposit bonus, and support response times are inconsistent outside peak hours.

Betninja — simpler terms, smaller ceiling

Betninja (9.9) offers £1,000 and 100 free spins to new players. We include it because the offer is comparatively legible: a fixed maximum rather than a compounding multi-tier package, which makes the wagering maths easier to work out before you commit. That is also its limitation — if you deposit large amounts, the ceiling is reached quickly and there is less headline value than the percentage-led packages above it. Minimum qualifying deposits and game contribution rules still apply, and slots typically contribute 100% while table games contribute far less or nothing.

Quick reference before you write in

These are editorial ratings from our own research, not customer review scores, and all offers are as advertised by the operator at our fact-check date of 23 September 2026. Terms change without notice.

Money questions we answer most often

Deposits and withdrawals generate more correspondence than anything else, so here is the general shape of it. Minimum deposits at offshore sites commonly start around £10 to £20, and the qualifying deposit for a welcome bonus is often higher than the site's general minimum — check both.

• Debit cards — usually instant to deposit. UK card issuers sometimes decline gambling transactions to non-UK-licensed merchants, and that decline comes from your bank, not the casino.
• Bank transfers — slower in both directions, typically the route used for larger withdrawals, and the one most likely to trigger extra verification.
• E-wallets — quicker payouts where supported. PayPal is rarely available at casinos outside Great Britain's licensed market, so verify in the cashier rather than assuming.
• Cryptocurrency — offered widely at Curaçao sites, fast to settle, but you carry the exchange-rate risk and any network fee.

Two costs catch people out. Currency conversion: if an account is denominated in euros or dollars, every deposit and withdrawal is converted, and the spread is a real cost even when the casino charges no fee. Processing fees: some payment routes carry them, some do not, and the schedule is normally in the terms rather than the cashier. Withdrawal limits — daily, weekly and monthly — matter more than headline payout speed, because a large win paid in instalments takes as long as the limit dictates regardless of how fast each transaction clears. Expect identity verification before a first withdrawal, and source-of-funds checks on larger sums; having a photo ID and a recent utility bill or bank statement ready shortens the wait considerably.

What these sites offer beyond the welcome package

If you are contacting us to ask whether a site has a particular game, the categories break down fairly consistently. Slots make up the bulk of most Curaçao-licensed libraries, including progressive jackpot titles; RTP and volatility are published by the game studio and worth checking, since a high-volatility slot with a 96% RTP behaves very differently over a session from a low-volatility one at the same figure. Table games cover blackjack, roulette and baccarat in RNG form. Live dealer rooms run the same games with human croupiers on stream, usually with higher minimum stakes and often reduced or zero contribution towards wagering requirements. Mobile play is browser-based at most of these operators rather than app-based.

The adjacent product line is sports betting, and several of the operators listed here run a sportsbook alongside the casino, sometimes on a shared wallet so one balance covers both. The betting side has its own rules: pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports on the larger books. Sports free bets are structured differently from casino bonuses — instead of a wagering multiple, they usually impose minimum qualifying odds, often around 1.50 to 2.00 in decimal terms, and return winnings without the stake. Cashback and loyalty schemes sit across both, and no-deposit bonuses, where they appear at all, tend to be small with tight cashout caps.

Regulation, eligibility and where a complaint actually goes

You must be 18 or over to gamble. The casinos we cover hold overseas licences — Curaçao most commonly — rather than a UK Gambling Commission licence. That distinction is the single most important thing to understand before you contact anyone about a dispute. Accepting British customers is not the same as being authorised to serve the Great Britain market, and an operator without a UKGC licence is outside the Commission's remit. In practice that means the GB deposit limits, affordability rules, advertising standards and the licensed-market dispute route through an approved ADR provider do not apply to your account.

It also means GamStop, the self-exclusion scheme covering GB-licensed operators, does not block registration at these sites. If you are currently self-excluded, the responsible step is to stay excluded rather than look for a way round it. GamStop exclusions run for six months, one year or five years, and device-level blocking software gives an additional layer where willpower is being tested. Most offshore casinos also offer their own deposit limits, loss limits and account self-exclusion — weaker than the national scheme, but better than nothing.

If a dispute cannot be settled with the operator's own complaints procedure, escalate to the authority named on its licence certificate, usually linked in the site footer. Keep dated screenshots, transaction records and the full text of any bonus terms you accepted; without them, almost nothing can be progressed. Our responsible gambling resources cover the practical tools, and free confidential support is available in the UK from GamCare on 0808 8020 133, 24 hours a day. Gambling is entertainment with a cost attached, never a way to make money or recover a loss.

Getting a useful reply

1. Name the casino and the exact page or promotion you are asking about.
2. Include dates — when you deposited, when you requested a withdrawal, when you were asked for documents.
3. Attach evidence if you have it: screenshots of terms, cashier messages or support transcripts.
4. Tell us what outcome you want — a correction published, an explanation, or simply a record on file.

We reply to editorial and correction enquiries as capacity allows, and we prioritise anything that suggests published information on the site is wrong. Use of this site is subject to our terms and conditions. If your message is urgent and concerns money held by an operator, contact that operator's support team first — we will always tell you the same thing, and going through us costs you time.